1. Returns Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of receipt for a refund or exchange, provided the items are unused, in their original packaging, and in the same condition as when you received them.
2. Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, safety, or custom order reasons. These items will be clearly marked on the product page.
3. How to Initiate a Return
To start a return, please contact our customer service team at support@ajsilverjewellery.com with your order number and reason for the return. We will guide you through the process and provide a return shipping label if applicable.
4. Refund Processing
Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
If you want to exchange an item for a different size, color, or product, please follow the return process and place a new order separately.
Shipping Policy
1. Shipping Methods & Delivery Times
We offer several shipping options to meet your needs, including standard, expedited, and express shipping. Estimated delivery times vary by location and selected method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
2. Shipping Costs
Shipping charges are calculated at checkout based on the weight, size, and destination of your order. Free shipping promotions will be clearly advertised.
3. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s progress.
6. Lost or Damaged Shipments
We ship internationally to select countries. Additional customs fees, duties, or taxes may apply and are the responsibility of the recipient.
5. International Shipping
If your order is lost or arrives damaged, please contact us immediately at [Your Contact Email]. We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.